PROFESSIONAL EXPERIENCE

Independent Adjuster                                                                                       November 2052 – Present                                                                                                                                      Knoxville, Tennessee

Scope/Photo Only: Auto, interior property, fire, wind, hail, tree, and RV assignments with two-story and steep assignments.
Ladder Assist: 9/12+ Steep roof ladder assist for hail, wind, and tree damage.
 

Quality Analyst                                                                                                     October 2022 – April 2025 Volkswagen Group of America                                                                      Lenoir City, Tennessee

Audit Leadership: Led more than 20 ISO audits with zero deviations, ensuring full compliance with company and ISO 9001:2015 standards.

Process Optimization: Developed and implemented quality improvement initiatives reducing claim frequency and improving supplier performance.

Loss Prevention: Conducted internal and network-wide process audits to identify claim reduction opportunities and prevent recurring losses.

Data Analysis: Compiled and distributed quality reports, identifying trends that improved claim handling efficiency and accuracy.

Collaboration: Partnered with management and cross-functional teams to develop corrective actions and share best practices across depots.

Quality Assurance: Monitored corrective action plans post-audit to ensure long- term compliance and continuous improvement.

Domestic Quality Analyst                                                                            August 2015 – October 2022 Volkswagen Group of America                                                                  Lenoir City, Tennessee

Inspection & Compliance: Conducted inbound audits and inspections on domestically sourced service parts, ensuring adherence to quality standards.

Training & Coaching: Provided compliance training to carrier employees on proper handling and packaging to minimize damage claims.

Claim Investigation: Investigated quality-related claims daily, delivering actionable feedback to improve resolution timelines.

Continuous Improvement: Led post-audit process improvement projects and strategic supplier performance initiatives that enhanced network reliability.

Operational Support: Assisted management with workflow planning and developed documentation systems improving transparency and accountability.